Terms & Conditions

Club Accounts

By accepting the terms & conditions when you create a club account you accept:

– To be subscribed to our newsletter list (you can unsubscribe at any time with no strings attached).

– That special pricing and discounts are subject to change based on seasonality and marketing decisions.

– That in order to access special payment methods like 30D from Invoice we need to establish a trust relationship beforehand.

Prices

Silver Fern reserves the right to alter prices for any reason. Prices on the site are shown in AUD and includes sales tax GST.

Returns

We offer a 30-day, no-questions-asked, 100% money-back guarantee return policy. If you’re not completely satisfied, we’ll happily refund your purchase.

For returns where the product came broken: Please email us and send us photos as soon as possible after unpacking the product and we’ll handle the replacement / refund.

For returns where the product didn’t met the expectations: Must be returned with a re-sellable condition and no heavy marks or damage from intensive use.

Freight

Freight is charged in a cart subtotal basis divided in tiers. Starting from $13.90.

The tiers are the following:

  • $1-99.98: $13.90
  • $99.99-301: $25.00
  • $302-601: $65.00
  • $602-1001: $79.99
  • $1002-2000+: $119.99

Products

Products will be modified in design and Specification from time to time. Silver Fern will attempt to contact you if this occurs. If you are not happy with the alternative Silver Fern will refund or exchange your purchase.

Claims and Exchanges

Stock items will be accepted for refund if they are returned in their original packaging and are resalable.

Damaged Goods and Shortages

Must be notified within 24 hours of arrival and include photos of proof. If inside this period they product will be exchanged or Refunded.
Claims outside this period will not be accepted.

Payments

Full payment must be received before processing orders

Privacy Policy

Silver Fern will make every possible action to protect your privacy. All sensitive information is encrypted and stored securely.

Copyright

This catalogue and our website (or any part there of) cannot be reproduced in any form whatsoever without prior written approval from Silver Fern. Errors and omissions excepted.

Email Newsletter

If you subscriber to our newsletter, you can expect 3-4 emails per week. You can unsubscribe at any time.

Other

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. We do NOT collect sensitive information, the tracking inside our website is purely for optimization and improvement of the user experience. 

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